Dell Bios Update Please Enable Usb and Try Again Dell R820

Firmware upgrade bricked Idrac

Posted by kevinhughes2

Picked up an off-lease T320 for my son to use as dwelling lab machine. Not an enterprise carte du jour, just the on-board. Started updating the firmware, it seemed to consummate. On restart, fan ramped upwardly to jet engine speed, the LED is not on, getting Idrac not ready. The only thing showing in the bios is the Idrac version number.

My Google-fu isn't giving me much. The open up manage Idrac module won't install, bios is original version and update won't take ... got anything other than replacing the mobo?

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Since the "20" serial is a Gen 12 server the iDRAC is on the MB and tied to the Lifecycle controller. If the ISO disk doesn't get yous back online line then information technology a new MB.

Side note also unplug any USB devices, pull power cords and hold in power button for 45 seconds (as dbeato said to do). Get out all usb unplugged. Tried two reboots and see if Lifecycle shows back as enabled

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35 Replies

dbeato

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pure capsaicin

Yes, unplug the power of the server so drain power from any of the devices. And then plug it in and power it on. Then do another arrangement Inventory and cheque again.

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I had the same problem with an R320. It just seems dead, can't get it to appear in any diagnostics. I was able to order a replacement card, we'll see what happens when it gets hither.

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dbeato wrote:

Yeah, unplug the power of the server and and then drain power from whatsoever of the devices. Then plug it in and power it on. So do some other system Inventory and check again.

BTDT ... On re-ability, Idrac doesn't initialize, no action from the LED, goes through configuring retentivity again, fan ramps up to full blast. Take to F1 a few times to get it to finally boot.

Got the Blue I on front end panel, scrolling brandish has nothing

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dbeato

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pure capsaicin

So the LIfecycle is not available?

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dbeato wrote:

And so the LIfecycle is non available?

Says information technology's disabled ...

The only thing visible in Idrac settings in bios is version number, nothing else

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dbeato wrote:

Yeah, unplug the power of the server then bleed power from any of the devices. So plug it in and power it on. Then do another system Inventory and check again.

^First here. To be more than specific, when yous initially power up the machine, hit F10 to go into the lifecycle controller and see if you update the lifecycle firmware from there, and so retry the idrac update. With Dell servers information technology is a good thought to always update the lifecycle controller firmware and BIOS earlier updating annihilation else. These links may help:

http://media.community.dell.com/en/dtc/adhere/lcc%20&%20usc%20update%20-%20repair.dr. I know this is for a Gen11, merely it my get y'all started in the right direction.

You may also give this a attempt. http://www.dell.com/back up/commodity/us/en/19/SLN296511/updating-dell-poweredge-servers-via-bootable-media---iso?lang=EN

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No Joy with F10

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Hither'due south what I go from Idrac in bios

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And from mail

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Oh, tried to default the BIOS, errors when trying to salve.

Tried updating the firmware from a Linux boot disk created from Repository manager, no joy in that location either.

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I had a T420 doing something similiar. I went to the following site

http://world wide web.dell.com/support/commodity/us/en/04/SLN296511/updating-dell-poweredge-servers-via-bootable-media---iso?lang=EN

Got the linux iso for my model booted to it and permit it update all the firmware. Fixed my upshot.

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Well y'all have the iDRAC central information technology sounds like, you only need a new controller which is similar $30-fifty. If that doesn't work, send the menu back for a refund and and then chalk it upward every bit a loss. I'll look for a link...

Side note, I never update firmware unless I'chiliad trying to overcome a big issue and it'south a last resort.

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Going to try again with the full update ISO. Got aggravated with the total one and created a 'quick" 1 for Idrac and bios using repository manager, which didn't install annihilation. Maybe there'due south something buried in the total 1 that will aid ... seems like zero to lose ATM.

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Since the "20" series is a Gen 12 server the iDRAC is on the MB and tied to the Lifecycle controller. If the ISO disk doesn't become you lot back online line and then it a new MB.

Side notation besides unplug whatever USB devices, pull ability cords and concord in power button for 45 seconds (as dbeato said to do). Leave all usb unplugged. Tried two reboots and see if Lifecycle shows back as enabled

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I don't take the license, but I exercise accept a card coming in the mail. Hopefully it volition command my fans anyway without the advanced features.

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dbeato

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pure capsaicin
Which update did you use? Did it lose power or hang at any phase in update procedure? Try taking your organisation downwardly to minimum config and draining residual power and boot up again.

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The plot gets a little thicker ...

Flipped the jumper to articulate NV, the bios now reports the Idrac settings equally the "new" version 1.65.65.04 but it's nevertheless not responding.

That trigger anything for anyone? Looks like at least role of the update took, but information technology still fails when collecting inventory and lifecycle all the same reports disabled.

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Picked upwards a mobo from fleabay since information technology's merely a lab server. Still ticked about bricking it ... there oughta be a ameliorate mode.

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Yeh - you nevertheless didn't mention what updates y'all were installing/ how you were deploying them? I'd be confident it's not bricked if recovered hundreds of one's which appeared bricked - tin you see the selection in BIOS for life cycle controller?

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I was running the Idrac with Lifecycle controller update two.41.40.40 from Windows.

It appeared to end cleanly.

No Joy on accessing the lifecycle controller - at kick it reports itself every bit disabled. Idrac first reported as the original version, and so when I flipped the Clear NV jumper it showed the updated version. Idrac settings in BIOS are not accessible, it shows me the version number and SWC0700 mistake - the upthread screenshots prove where I'1000 at with the original mobo.

Farther attempts to update (from a Linux repository disk and from Windows) all neglect with cannot get LCL inventory.

I'm all ears if yous have something else to endeavor - all solutions others have posted upthread have failed.

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I am having a similar (the aforementioned?) problem with a R820. Same error every bit OP'south screenshot. I got a full update Linux ISO from Dell RPM (took me all morn), and it appeared to non update anything.

Machine boots ok (I tin can F1/F2 past the iDRAC warnings), only the fans stay on total blast and it sounds similar a jet airplane. BIOS says iDRAC version is 1.sixty.60, I have a message from Dell Support that iDRAC 2.40.40 might set the problem. But I can't figure out how to get the iDRAC updated.

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I'thou guessing that y'all go the "lifecycle controller disabled" bulletin as in one of my screenshots above?

Try the "flea power drain" - shut it downwardly, unplug the line cords from the ability supplies, and hit the ability button and hold for thirty seconds. Re-plug and expect a few minutes if non configured to auto offset. If that doesn't work, probably looking at a new mobo.

That's 3 bricked Idracs on x20 servers here on SW this month.

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Yeah, I've tried the flea bleed. Looks like a new mobo, and I'm out of warranty.

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Yes, did the power bleed matter, several times. What sucks is that this R820 was barely used, we bought it 18+ months ago, and it pretty much sat in a rack turned off for months (long story). Powered it on recently, and got these iDRAC errors. The auto boots and runs ok (but press F2 to continue by the iDRAC errors), but because iDRAC (or something?) isn't communicating with the fan speed controller -- the fans stay on full speed and it sounds similar a jet engine on a tarmac...

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dbeato

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pure capsaicin

ksandberg wrote:

Yes, did the power drain thing, several times. What sucks is that this R820 was barely used, we bought it 18+ months agone, and information technology pretty much sat in a rack turned off for months (long story). Powered information technology on recently, and got these iDRAC errors. The machine boots and runs ok (but press F2 to go along past the iDRAC errors), but because iDRAC (or something?) isn't communicating with the fan speed controller -- the fans stay on total speed and it sounds like a jet engine on a tarmac...

Contact Dell SUpport equally it is not that erstwhile.

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Got my replacement mobo and installed today.

Machine is and so repose I needed to look at the (WORKING, Yahoo!) LCD to know it stayed on!

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Called Dell Support, they sent a new motherboard. Took effectually one 60 minutes to install. My R820 throws no more than errors on boot, and is quiet equally a mouse now, all is well.

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Did You resolve this Problem ??? please tell me
thanx

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sssssss5 wrote:

Did Y'all resolve this Problem ??? please tell me
thanx

If the server is still under warranty, open a example with Dell and they will replace the motherboard. Otherwise, read the thread and try everything step by step. Most times you will finish up replacing the motherboard.

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give thanks y'all so much

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I am having the same issue, iDrac looks bricked and null working

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I have an R720 giving me the aforementioned error. I hadn't touched the unit, it only lost power during an extended outage and when power was restored the iDrac never came support. Lifecycle controller also unavailable. I have read that the version of firmware that I currently have installed can cause bug. Information technology makes no sense to me that there is not a fashion to restore the firmware.

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The same happened to my R320 afterward an URGENT FW Upgrade for my iDRAC and LCC. Seems bricked aswell now (disabled LCC, iDRAC not responding). For me, the Bootable ISO will but say "dracut: FATAL: Failed to mount block device of alive prototype. dracut: Refusing to go along mount: incorrect fs type, bad selection, bad superblock on /dev/sda1, missing codepage or helper program, or other mistake.

I can't employ the shell or anything. Where are the logs?

Was anyone luck enough to recover the LCC without replacing the MoBo? Btw I tried every combination with power drains etc.

Any luck with the Enterprise card @davecohen3?

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